KYMBERLY, G.; AL FARIZI, M. I.; SALSABILA, A. N. . The Impact of Chatbots on Customer Service Efficiency and Business Transformation: A Systematic Review. Jurnal Profesi Insinyur Universitas Lampung, [S. l.], v. 6, n. 2, 2025. DOI: 10.23960/jpi.v6n2.262. Disponível em: https://jpi.eng.unila.ac.id/index.php/ojs/article/view/262. Acesso em: 5 jan. 2026.